Privacy Policy

1. Who We Are

IELTS Memo ("we", "us", "our") is an AI-powered writing feedback platform for IELTS candidates. Our service is operated at ieltsmemo.com. If you have questions about this policy, contact us at privacy@ieltsmemo.com.

We are not affiliated with IDP Education, the British Council, or Cambridge Assessment English.

2. What We Collect

We collect the minimum data necessary to provide our service:

• Account information: Your name, email address, and profile photo — provided by Google when you sign in via Google OAuth.
• Essay content: The essay text and task prompts you submit for AI feedback.
• Uploaded images: Chart or graph images you optionally attach to Task 1 submissions.
• Usage data: The number of essays submitted, exercises completed, and band scores received — used to build your personal error-pattern memory.
• Payment information: If you subscribe to the Pro plan, Stripe processes your payment. We never see or store your card number.
• Log data: Standard server logs including IP address, browser type, and pages visited, retained for up to 30 days for security and debugging purposes.

3. How We Use Your Data

We use your data only for the following purposes:

• Providing and improving the AI feedback, band scoring, and exercise generation features.
• Building and updating your personal error-pattern memory profile across sessions.
• Processing your subscription payments via Stripe.
• Sending transactional emails (e.g. receipts) — we do not send marketing emails without your explicit consent.
• Detecting and preventing abuse or fraudulent use of the platform.

We do not sell your data to third parties. We do not use your essays to train AI models without your explicit consent.

4. Third-Party Services

We share data with the following trusted third parties only as required to operate the service:

5. Data Retention

We retain your account data and essays for as long as your account is active. You can request deletion of your account and all associated data at any time by emailing privacy@ieltsmemo.com. We will action deletion requests within 30 days.

Anonymised, aggregated usage statistics (with no personally identifiable information) may be retained indefinitely for product improvement.

6. Cookies

We use only essential cookies required to maintain your login session. We do not use advertising or tracking cookies. We do not use third-party analytics tools that set cookies (such as Google Analytics).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — ask us to correct inaccurate data.
• Deletion — request erasure of your account and data.
• Portability — receive your data in a machine-readable format.
• Objection — object to certain types of processing.

To exercise any of these rights, email us at privacy@ieltsmemo.com.

8. Security

We implement industry-standard security measures including HTTPS encryption in transit, encrypted database connections, and access controls. However, no system is 100% secure. Please use a strong, unique password for your Google account and notify us immediately if you suspect unauthorised access.

9. Children

IELTS Memo is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the revised policy.